Sailtel offers a return & refund and replacement service. See detailed statements below.

Return Notes

① All customers should contact Customer Service for approval before returning any products. Sailtel won’t deal with any unannounced returns and costs incurred.

② If you want to make a return request, please keep all the packaging materials and shipping notes. And make sure the product doesn’t have obvious physical damage.

③ After sending back the product, please send us the tracking number and a copy of the shipping receipt. This will help us better track your return.

Return Policy

① Sailtel offers 30 days without reason to return and refund or exchange for the products. Buyers need to bear the freight and customs charges.

② Sailtel provides exchange or repair for the defective products within the warranty period. Customers need to provide the evidence that the failure is caused by the product itself, not by the artificial damage caused by the customer’s wrong operation. After confirmation we will be responsible for all charges. Refund is negotiable in this case.

③ If there is definite evidence that the product failed due to the product’s own problems within 30 days of receipt or within the warranty period, pick-up service is offered by Sailtel. We will arrange the carrier to contact you directly and pick up the products.

④ If the products are out of warranty period, they will be considered for repair for a reasonable rate or a reduced price for replacement piece. Customers need to bear the round trip freight and customs charges.


Within 30 days

  • Can deal with any questions
  • Return --- YES
  • Refund --- YES

Within the warranty period

  • Free maintenance --- YES
  • Replacement --- YES
  • Refund --- Negotiable

Out of the warranty period

  • Maintenance --- Need to pay
  • Replacement --- Need to pay
  • Refund --- No

Please note:

The warranty of fiber optics transceivers is two(2) years, starting from the day when the customers receive the products.

The warranty covers all defects in materials and workmanship for all products sold and manufactured by Sailtel. Only original, unaltered, and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by improper deployment, misuse, accidents, neglect or the natural breakdown of materials over time. Products should be returned to us for evaluation. Items with defects in materials and workmanship will be repaired or refunded.

If the product's warranty period expires or the product has no warranty, we can still repair it for you. In such circumstances, you should bear the cost of maintenance and shipping of the products in the real time processing. 

Shipping & Delivery

Sailtel provides global shipping service. Customers’ online orders will be dealt with as soon as possible. Product delivery time is affected by the different shipping methods, different countries and customs clearance. Therefore customers need to keep contact with us to make a confirmation.

Please note:

Customers should be responsible for all import taxes and duties that may be charged when the parcel passes through the customs. We advise you to find out about the local regulations prior to ordering from us.